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Shipping Policy

For the items you purchase in our store, we will provide you with the most convenient shipping method.Some of items will be deliveried from our Amazon warehouse to you if the item you bought is in store. But if the Amazon warehouses is out of stock, we will ship directly from our factory ,it means a longer shipping time will be caused. But we will try our best to replenish the supply to Amazon warehouses.

Scope of transportation: USA, Germany, Italy, Japan, France, The UK,HongKong ,India,Indonesia,Malaysia,Philippine,Singapore, Spain,Taiwan,South Korea,ThailandYour order will be shipped freely to these counties and unlimited order’s amount.

All items in store may take 1 – 3 business days to process.  Please add processing time to your shipping estimate below.It needs about 3-10 business days if delivery from your country’s Amazon warehouse.

Here is an estimate of the shipping times for shipping from factory.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Note:We are upgrading our logistics and warehousing, and when the upgrade is successful, we will ship to other countries.Especially for Mexico and Australia, when upgrading the warehouse, we will ship locally from the destination.

Estimated Shipping Time Location Warehouse
3-7 business days HongKong,Taiwan China
7-15 business days Japan, IndiaIndonesia,Malaysia,Philippine,Singapore China
3-7 business days United States Amazon Logistics (FBA)
3-7 business days Germany,Italy,France,UK,Spain Amazon Logistics (FBA)
7-15 business days Mexico,Canada,Australia China

SHIPPING POLICY

Important: We are not responsible if a package is undeliverable due to lost, incomplete or incorrect destination information. Please enter the correct shipping details at checkout. If you realize you have made a mistake, simply email us as soon as possible. However, there is a 48 hour email waiting list, so if your order leaves our warehouse within 72 hours, that is out of our control.

KEMOVE is not responsible for taxes and/or any duties that may arise in the destination country. The customer will be held responsible for any restrictions, duties, taxes and any other fees charged from the destination country.

In no case will KEMOVE be responsible for any duties, taxes or customs fees.

If the order arrives in your country and…

The customer refuses to accept the package

The number of attempts to ship the parcel in the destination country

KEMOVE reserves the right to abandon the parcel and is not responsible for any refund.