Warranty Support

Last updated: November 5, 2026

Products and coverage

New KEMOVE and TMKB keyboards, mice and keyboard tool accessories purchased directly from this website have a one-year limited commercial warranty from the date of delivery. It covers manufacturing defects under normal use. Provide your order details or valid proof of purchase when requesting service. This policy does not create a new warranty commitment for purchases from another sales channel.

Getting help

Email customer@kemove.com with the model, order details and a description of the problem. Photos or a short video can help us assess the issue. We may suggest troubleshooting steps appropriate to your product. Contact us before sending a product back so that we can explain the remedy and shipping arrangements.

Available remedies and shipping

For a confirmed covered defect, we will arrange a free repair, replacement parts or a replacement product, as appropriate to the issue. If the issue cannot be resolved within a reasonable time, we will arrange a refund. Any remedy or choice required by applicable consumer law takes priority. Support will explain the expected repair or replacement timing for your case.

KEMOVE covers the necessary support-approved shipping for a confirmed covered quality issue, wrong item or transit damage. Please agree the shipping method and costs with support before dispatch. We do not require unopened packaging for a valid warranty claim; package any approved return securely.

Supported customization

Where your model supports them, normal replacement of compatible hot-swappable switches or keycaps, supported VIA settings and official firmware updates made according to official instructions do not by themselves void the warranty. Damage directly caused by improper operation, incorrect installation or incompatible components is excluded from free commercial warranty coverage. A modification unrelated to a defect does not automatically exclude that defect from coverage.

Wear and statutory rights

Ordinary wear that is not a manufacturing defect is outside this additional commercial warranty. Mandatory consumer rights and legal guarantees remain available separately. In the EU, the legal guarantee is at least two years, and national law may provide longer protection. A one-year commercial warranty does not shorten a longer mandatory period.

Warranty provider

Hongbo Development (Hong Kong) Co., Limited. Contact: customer@kemove.com.

Business contact address: 19H, Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Wong Tai Sin, Kowloon, Hong Kong. This is not an automatic return address; contact support for the appropriate return instructions.