Informativa sulle spedizioni

Last updated: November 5, 2026

Destinations shipping charges and delivery estimates

Available delivery options, shipping charges and any free-shipping threshold depend on your destination and order value. Enter your delivery address at checkout to see the options offered for your order. If no delivery option is available for your address, contact customer@kemove.com before ordering.

Orders normally take 1 to 3 business days to prepare. This processing time is additional to the estimated transit time, unless a different total delivery estimate is expressly stated. Public holidays, carrier operations, customs clearance and weather can affect arrival dates. Any specific preorder or dispatch arrangement will be stated for the product or communicated for your order.

Tracking

When a tracked order is dispatched, we will send the available tracking details using the contact information supplied with the order. Tracking updates may take time to appear after the parcel is handed to the carrier.

Customs duties import taxes and clearance fees

For orders delivered to our currently supported destinations outside the United States, customs duties, import taxes and customs clearance fees are included. You will not be required to pay these charges again upon delivery. If a carrier asks you to pay one of these included charges, contact customer@kemove.com so that we can investigate and resolve it.

Any applicable sales tax or VAT collected separately by us will be displayed before payment at checkout. This does not mean that an import charge already included in your order will be charged again.

Delivery details and problems

Check your delivery address before submitting the order. Contact us promptly if you notice an error, a parcel does not arrive as expected or the goods arrive damaged. We will help investigate with the carrier and explain the available remedy. A delivery estimate or tracking status does not remove your rights under applicable consumer law.

Returns and support

For returns, refunds or a covered product fault, follow our Returns and Refunds and Limited Product Warranty policies. Contact customer@kemove.com for the appropriate instructions. Return addresses are supplied for the individual order.